If you're paying for it, I've used LogMeIn (Rescue for no-install, Pro for install) and I've found it quite good. When I can't install, I use CoPilot on weekends, and ShowMyPC otherwise. I use the Window key frequently (Win+E, Win+R, Win+M, Win+Pause, etc) when troubleshooting, so when I lose that key on the remote system, it's a pain. I've never used it, so I don't know much about itįor me, if I can install, I use LogMeIn.poor performance, difficult setup/connect experience compared to others.no install, can access over the internet with no configuration in most cases.performance not as good as above, only free on weekends.decent performance, excellent setup/connect experience.fast, traps Windows key, doesn't require both parties to connect, doesn't kick off user, easy to connect from internet.kicks off the user, more effort required to make available outside of network.fast, nothing to install, traps Windows key, doesn't require both parties to connect.Negative: Setting it up has not been an easy task, and it has taken us a while to find and understand various functions to execute them efficiently.
Its ability to access computers, control them, use the console, transfer files, communicate in real-time through its messaging, etc., makes remote support simpler and more effective. It works excellently from any device with internet access. Positive: It is the best tool I have used to provide remote support quickly and efficiently when the need arises, no matter where I am at the time.
It is worthwhile, has many tools, and connects to other computers for the purpose of remote support and collaboration quick and easy.
As we have discovered more features, I have been able to get more out of this tool with my workgroup. Summary: I have been able to access colleagues' and clients' computers with ease and provide remote assistance to others efficiently when the need arises using this tool the only thing I have needed to know is the device ID and password, which are in plain sight when the application is launched.
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